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Do not sell or share my personal information. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. Heartland ECSI gives assistance for those students who have a past due. It gives people the option to consolidate and refinance federal student loans as well as private student loans. You may also. Your deferment period should continue without interruption. Pre-qualified offers are not binding. ECSI is a servicer for borrowers with federal Perkins loans. A live chat is also available on Heartland ECSI's website ( https://heartland.ecsi.net) in the lower right hand corner. Chat with a Live Customer Service Representative. Yes. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer. P.O. When you register on the ECSI website, you will create user ID and password. If your loan payments havent begun or youre not sure which company is your servicer, log in to. We offer several types of financial aid to help you meet the cost of a university education. Department Overview; Cooperative Registration Agreement Guidelines; Go to their website, click on the sign in or register button where you will get a register window, Create a username and password for yourself. ECSI - Providing superior technology, custom-designed solutions and world class customer service since 1972. We are a for-profit company and receive compensation from a partner when you apply for and receive a partner's product through Mentor. 650 College Dr. Dalton, GA 30720 (706) 272-4436. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. This method should be used only as a last resort, the federal student aid office says. Customer Support Collaboration for multiple departments. Servicers are there to help you, but they may offer choices that are best for the company, not the borrower. 1. Unpaid tuition and fees: 888-454-6100. ECSI also services a few other types of student loans, like private student loans, health professions loans and institutional loans issued by a university or school. You can even live chat with the customer service representative from Monday to Friday from 8 am to 7 pm EST. As of February 14, 2010, all alternative educational lenders are required to send new borrowers three disclosure statements and a self-certification form. The 1098-T forms are now available on-line. ECSI has maintained a government contract to service Perkins loans since 2013. Forms received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. It has great functionality but its not complicated. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. ECSI services several types of student loans, including: Perkins Loans are low-interest student loans for undergraduate or graduate students with financial need. Contact Us. Register for online access to your account. Email [emailprotected] or call their customer service team. Conduent/ACS payment due dates are on the 1st day of the month. This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. Disclaimer: Mentor strives to keep information on this website accurate and updated. The lenders might use these servicers in order to focus on getting new borrowers while all management of customers will be done by servicers. If you have Federal student loans that are serviced by Heartland ECSI, consolidating your loans to a Direct Consolidation Loan will help you keep the option for loan forgiveness under the income-driven repayment plan. All financial products, shopping products and services are presented without warranty. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. This method should be used only as a last resort, the federal student aid office says. In some instances, you will be required to sign a Truth in Lending Disclosure as part of the payment plan set up process. Heartland ECSI Student Loans Servicer Review. Fixed APR includes a 0.25% discount when you enroll in autopay. Youll need your account number to finish setting up your profile. 1.How do I contact Heartland ECSI for queries? Email, If a complaint doesnt help, you can contact the. 2. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. Your Heartland Key is a unique code giving you complete access to your loan account information. ECSI has maintained a government contract to service Perkins loans since 2013. Given the situation that you miss a scheduled payment thenyou have 45 days to make the payment and bring your payment plan to a current status. ECSI has maintained a government contract to service Perkins loans since 2013. In addition, shes written two books about the Pacific Northwest. Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. If your enrollment is at an institution that reports to the National Student Clearinghouse (NSC), ECSI will pick up your registrar's enrollment reporting for half- time enrollment and greater and post that deferment to your loan account. Other student loans that are serviced have also received complaints and have been sued by the borrowers as soon as the new servicer couldn't live up to the expectations. Heartland ECSI partners with over 2,200 colleges and universities to provide solutions such as student loan servicing, payment processing, refund disbursement, tuition payment plans, tax document services, delinquent account recovery, tax document services and many other outsourced services. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. This might happen if a servicers contract expires and is not renewed, for example. is a servicer for borrowers with federal Perkins loans. The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. Here's how to reach ECSI, and how their customer service team can help you. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. When evaluating offers, please review the financial institutions Terms and Conditions. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. It is always a good practice to access your account information online to review your deferment status. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. to find out. It is often used during password recovery in cases of forgotten passwords. You can also pay online on the ECSI website. ECSI offers several student loan repayment options: Standard Repayment Plan: A standard repayment plan lasts up to 10 years and the monthly installment payment remains the same throughout the repayment period. The process for transitioning all student loan account data from Conduent/ACS to ECSI will commence on August 1, 2017 and is expected to be completed by Mid-August, 2017. This helps you stay in good standing to avoid default. MORE: How to get forgiveness for your Perkins loans. Get suggested colleges and free counseling. ECSI Phone Number - Tax Documents: (866) 428-1098. This influences which products we write about and where and how the product appears on a page. You can email the site owner to let them know you were blocked. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. Customer Service Representative is available Monday through Friday, 8:00am - 8:00pm EST. How long will Conduent/ACS be able to provide student loan account information and assistance to me? Customer Service Rep I (Current Employee) - 100 Globalview Drive - March 20, 2017. Please consult with your investment advisors before making any financial or investment decisions. You should be aware that checks sent to Conduent/ACS but not processed before July 31, 2017, or checks sent directly to ECSI during the transition, will not be processed until the transition completion date, which is expected to be around Mid-August, 2017. Snail Mail -The borrower can mail the check or money order to the ECSI. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. Sales Email: [email protected] Client Support: 1.800.437.6931 . MORE: Federal student loan servicers: Who are they and what do they do? Heartland ECSI is the servicer for all the Campus-Based Loans of the University of California. You can order a free credit report for all major credit bureaus from AnnualCreditReport.com. How To Ask for Heartland ECSI's Assistance in Getting a Refund Over the Phone. Speak with a Live Customer Service Representative, ECSI 2012. Using your ECSI key, enter it on the left side under the connect an account then press connect. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. It is a loan servicer which manages the collection and processing of monthly payments. For all other loans, the fee assessment amount can vary and is indicated in the terms of your loan promissory note. The name of the company sending you a federal loan bill every month is your servicer. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. Instructions for enrollment will be sent to you in your first bill from ECSI. Assitance for past tuition and fees due. Mail Please send your check or money order, payable to University of the Pacific (Z4): C/O Heartland ECSI PO Box 718 Wexford, PA 15090 Please note your account number ( Pacific Student Identification Number) in the memo line of your check or money order. If you choose to mail payments toward your ECSI student loans, here are the correct addresses: Your School Name, c/o ECSI. The collected loans include the following -. You can also file a complaint against ECSI with: You should maintain written communication between you and ECSI. I received several different student loans while I attended UC San Diego. No essay requirement. The option of changing a servicer requires you to consolidate the eligible federal student loan with the Department of education or to the private loan lender. 4. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. Customer Support: 800-332-4835 Heartland Register Product Support: 866-646-7648 Heartland Gift Product Support: 866-402-8056 HeartlandGift@e-hps.com Heartland Campus Solutions (Sales) Customer Support: 888-332-4835 Heartland Campus Solutions (Support) Customer Support: 888-332-4835 Students/Borrowers Customer Support: 888-332-4835 POS Essentials Do not sell or share my personal information. If you think ECSI may be your student loan servicer, or if youre not sure whos your student loan servicer, then you can verify your student loans with these simple steps. Heartland ECSI services federal Perkins student loans for the government. Start here to learn how to register for a user profile, find your account key, connect an account to your user profile, and more. After July 31, 201, you should send your completed forms directly to ECSI at the following address: Please note that forms received by ECSI directly or indirectly during the transition period will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. Also, 45 BBB reviews gave the servicer a one-star rating. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS) at 858-822-4727, or email at exits@ucsd.edu. If you are currently enrolled in Automatic Bill Payment (ABP) through Conduent/ACS, this service will be terminated effective July 31,2017. They also provide the flexibility of repaymentduration for college graduates who have recently moved into the workplace. The last drafts to be made will be those for payments due in July 2017. If I need to submit a Cancellation Request Form at this time, what do I do? After July 31st, it is recommended that you mail payments with the Conduent/ACS coupon directly to ECSI at the following address: Heartland ECSI P.O. Click to reveal If you wish to speak with ECSI's customer care agents, dial 1-844-760-6052. Borrowers must complete and return these statements to the . This helps you stay in good standing to avoid default. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Please call Heartland ECSI Customer Service at 888-549-3274. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. For the most updated information, please review the rates, terms, conditions and disclosures on the lenders or credit card issuers website before you apply. GO >> Make a Guest Payment Want to make a payment on an account without signing in? Variable APR includes a 0.25% discount when you enroll in autopay. The University of California has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Services (ACS)] as the servicer for all of the University's campus-based student loans effective August 2017. If you are requesting deferment for anything other than at least-half time student enrollment, you should complete a new deferment form, have it certified per the directions on the application, and send the signed and certified form to the following address: Forms received after August 1, 2017, will not be processed until the transition is completed, which is expected to be around Mid-August, 2017. If you are in default, the ECSI education company might report it to credit bureaus.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-box-4','ezslot_2',140,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-box-4-0'); 5. Am I stuck with ECSI until my loans are paid off? ECSI also services a few other types of. Financialservice solutions for higher education. Where to mail payments Loan Servicing Questions regarding student loans Customer Service 1.888.549.3274 Login [Send Email] Monthly Tuition Payment Plans This may influence which products we review and write about (and where those products appear on the site), but it in no way affects our recommendations or advice, which are grounded in thousands of hours of research. is a servicer for borrowers with federal Perkins loans. Enter the following information which you have received from your lender. Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. MORE: How to get forgiveness for your Perkins loans. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. so you can know the right questions to ask. Box 718. Its most important to know your. Cloudflare Ray ID: 7a2be8b0ee2dd337 ECSI offers an automatic payment service called Recurring ACH Payment. NerdWallet strives to keep its information accurate and up to date. Visit the Heartland ECSI website for answers to frequently asked questions. Accessing Your Current Year 1098-T Form (Heartland ESCI) Winthrop has outsourced the processing of tax form 1098-T to Heartland ECSI. Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. heartland ecsi refund strayer university. By comparison, TeamSupport gives you visibility into a ticket during its complete lifespan, so you can monitor and collaborate on tickets even if theyre arent necessarily assigned to a single person.. Where can I obtain additional information about the services ECSI provides to borrowers? OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105, ECSI Customer Service: What It Can Do and How to Contact. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. After evaluating 15 different software systems including Zoho, Parature and ZenDesk, Heartland ECSI selected TeamSupport as their new help desk solution. Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. Your account status will begin being reported again to credit bureaus in November 2017. Interest can continue to build on your balance during deferment or forbearance periods. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Federal student loan servicers: Who are they and what do they do, The name of the company sending you a federal loan bill every month is your servicer. Once you set up your ECSI profile online, you can access monthly billing statements and pay bills electronically. To ensure that you are not penalized as a result of this transition, late fees will not be assessed for bills generated by ECSI during the months of August, September and October 2017. Pre-qualified offers are not binding. Her writing has been honored by the Society for Features Journalism and the Society of Professional Journalists. Loans managed by ECSI are not eligible for the White Houses, . Visit Website. ECSI can deduct your payments automatically from your bank account at an amount and frequency which you choose. As a result, our rollout went off without a hitch, not only within our internal support team, but among the countless clients who are now using TeamSupport, too. Heartland ECSI not only provides you the option to pay back the student loan, but it also offers tuition payment plans to eligible students. This includes 32 complaints in the past 12 months. through consolidation or forgiveness. However, we are making every effort to make the transition a smooth one, with as little service interruption as possible, following the guiding principle of doing our best to address borrower needs. Online payments -They make provision for payment through three means such as - online, direct payments(recurring ACH payments), e-check (single ACH payments) or credit card. Deferment, Forbearance, and Cancellation Forms. Your enrollment through the ECSI website will take effect immediately. It consists of a collection of payments and reporting the payment information to the 3 credit bureaus and to access the account information which was borrowed. ECSI tracks and collects your payments. If you have received a billing statement from ECSI for a payment due September 10, 2017 or after, or a delinquency notice from ECSI for a payment due August 1, 2017 and before, please remit payment to the address indicated in the ECSI billing statement. ECSI is a company approved by the government to service federal Perkins student loans. Clicking or selecting "Get My Rate" will cause you to leave Mentors website and direct you to the website of our partner, where you can learn more about the partner and its products and services. The Perkins loan program which also encompasses defense loans and national direct student loans was available to undergraduates and graduates with exceptional financial need until the federal government shuttered it in 2017. Loans managed by ECSI are not eligible for the White Houses one-time student debt cancellation plan. representative. If you have not received your 1098-T, you can go to the website below to both review and print your 1098-T or contact Heartland ECSI customer service at the number listed below. 195.154.38.27 It provides an efficient online system to grant access to student loan borrowers, every information regarding tuition fee payments and loans. If your quarterly repayment cycle is January, April, July, and October, the first billing statement you receive from ECSI will be in September for your payment due October 10, 2017. More than 1.3 million people still had outstanding Perkins loan debt as of September 2022, according to the Department of Education. If my payment is not credited to my account by the due date and the posting delay is a result of this loan servicer transition, will any negative credit information be reported to the credit bureaus? Here is a list of our partners. Late fees will typically be assessed when your payment is 10 days late (or around the 20th of the month). Our opinions are our own. Please leave your information to get the best suggested colleges and free counseling. How to get forgiveness for your Perkins loans, Schools no longer issue Perkins loans, so ECSI manages only existing Perkins loans. Heartland ECSI manages federal Perkins student loans for the government. Contact Information: Heartland ECSI Customer Service 866-428-1098 heartland.ecsi.net. If you are delinquent on your account or have already been working with a UC San Diego counselor to resolve an issue related to your student loan, you may also call UC San Diego Student Financial Solutions (SFS . The effective date of the University's new service contract with ECSI is August 1, 2017. Now you need to connect your accounts which requires information such as the ECSI key or the school code, account number and the ECSI PIN. This information may be different than what you see when you visit a financial institution, service provider or specific products site. How to make student loan payments to ECSI, Federal Student Aid (FSA) Ombudsman Information Checklist, Institutional student loans from a college or university. ECSI offers several ways to pay off student loans. What if my loans are transferred to ECSI? See your spending breakdown to show your top spending trends and where you can cut back. Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. Please note that during the new servicer transition, Conduent/ACS staff, ECSI staff and UC San Diegostaff will not have access to view any loan data or process transactions, nor will you be able to access loan account information on-line. ECSI Key will be displayed and processed on the left side of the box. The University recognizes that as a result of the transition to ECSI, there will be various changes affecting our borrowers and a period of disruption in services. (Borrowers will still be responsible for paying any late fees assessed prior to August 1, 2017.). ECSI . With ECSI, you can pay online, by debit card and by U.S. mail. After you get access to your account, access the information and check the available payments which are listed and which allows you to pay tuition, student fee and student housing cost for a period of several months than doing it once at the beginning of the year. You can login with your Federal Student Aid (FSA) ID. If ECSI is your student loan servicer, heres how it can help you. Clients & Schools. The monthly loan payment is based on a fixed percentage of gross monthly income, between 4% and 25%. However, if your loan was deferred in anticipation of a service cancellation, you will be required to submit a properly completed and certified. The following is a list of services provided by ECSI -. ECSI has so many different loans where it has no guarantee that these steps will help you with your new servicer. Customer Service: Live Chat: heartland.ecsi.net Phone Support: 1 (888) 549.3274. , like private student loans, health professions loans and institutional loans issued by a university or school. It will only happen in case you log in from a new device. A total of 148 complaints have been made with the Better Business Bureau about ECSI. Tax documents: 866-428-1098. They help them in the process of repayment by walking them through everything - from getting a new payment plan or to just get the balance paid in full. Variable APR means that your interest rate can fluctuate over time, which can increase or decrease your monthly student loan payment. What is available if I want to continue or begin having my payments automatically deducted by ECSI from my bank account? Read more. Your credit report will also tell you whether ECSI is your student loan servicer. Process deferment and forbearance requests. Which of these loans will be affected? Disclaimer: NerdWallet strives to keep its information accurate and up to date. About the author: Eliza Haverstock is a lead writer on NerdWallet's student loan team covering loan repayment and alternatives to traditional four-year degrees. Any compensation that Mentor receives from its partners may affect how and where products appear on the site, including, for example, the order in which a lender or credit card appears in a table. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. Please be advised that there may be a delay in processing checks sent to either Conduent/ACS or ECSI between the transitioning periods. To make a payment, you can sign in, click Payments and enter your payment information. If you want to complain about ECSI customer service or file a complaint against ECSI as your student loan servicer, you have several options. The lender assigns you a servicer and informs you of it, telling you any further actions that you have to take. Get help from Heartland ECSI Customer Service. Here is a list of our partners and here's how we make money. ECSI software handles electronic payments, e-signature for master promissory notes and the Credit bureau reporting mechanism to process the IRS 1098. 27 febrero, 2023 . Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. ECSI can help you temporarily stop making payments or reduce your payment amount if you qualify. You have come to the right place. You can contact a student advocate usingLive Chator toll-free at 844.454.6100, Monday to Friday from 7:30 am to 8:00 pm Eastern Time. First, you can contact the ECSI student loan customer service by calling (888) 549-3274. The U.S. Department of Education and many other private lenders issue loans to students to help them fund their education. Upon completion of the transition, ECSI will immediately begin processing all outstanding payments and transactions, and soon after you will receive instructions from ECSI for accessing your account. Interest can continue to build on your balance during deferment or forbearance periods. Under Heartland ECSI, the student loans are not set at a 5% interest rate. If you are notified of a servicing transfer, you should do the following: Download and save your payment history from your online account or request a copy from your original servicer.