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Below are some of the most common questions and issues that customers ask as they install a modem. In-home speeds may differ based on router setup, devices and other factors. Filters arenotneeded if you use theC4000XG. Once the status light ring on the front turns blue, the DSL light(s) should then turn green to indicate the modem is connected and ready to finish setting up. This means a connection failure has occurred. The Brightspeed network hasn't yet been connected at your address. Modem Features: 80%. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Find helpful customer reviews and review ratings for C4000LG CenturyLink Modem by GreenWave (Renewed) . Plug other end of Ethernet cable into the your home phone line. Thesingle status lightring on the front of the C4000 looks different from older modem models with separate lights for Internet, DSL, Ethernet, WiFi, etc. Try disconnecting everything (DSL and power), waiting a few minutes, and repeatingsteps 2 through 4. Try rebooting the modem. Modem setup Wireless (WiFi) setup Modem status Utilities Advanced setup. Internet Strength: 90%. Regardless of the specific model, the status LED ring on the front of the modem will function in the same way.This single status light replaces the multiple lights (Ethernet, Internet, WAN, etc.) While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. "WAN Settings" -> "Select the ISP protocol" -> select transparent bridging. We suggest using theMy CenturyLink appon your iOS or Android device to complete modem setup. Leading the next generation of Wi-Fi, the C4000BG Wi-Fi 6 xDSL Router is powered by the industry's latest Wi-Fi Certified 6 802.11 standard that is up to 3x faster than the previous AC generation of WiFi, with additional data capacities in a dense environment to handle current and future home networks. 3. SSID is the name that will show up on your devices in the list of wireless networks (may have two for dual-band modem/routers) Key/Wireless Password is the password you will enter on your devices to connect securely to your network; These default settings can also be customized in the modem settings or through the app Find a central location in your house, avoiding closets or other closed-off areas to ensure that all devices in your home get a strong wireless signal from the router. Verified purchase: Yes | Sold by: bluehousesupply (0) (0) For the following models: This can depend on the age of your home. Start by unpacking the box and identifying the modem, cables, and instruction card. Fast and strong wifi signal. The DSL cord from the modem to the jack shouldnothave a filter. See more CenturyLink Greenwave C4000LG DSL Modem - Whit. This page is for CenturyLink modems that look like this: For the following models: After plugging in your modem, it may takeup to15 minutesforthe equipmentto install updates and establish a connection with the network. Many ISPs like CenturyLink will either sell or rent you a modem/router combo box. It may be that only one of the jacks is hooked up to CenturyLink's network, or all of them may be active. Try the tower modem setup page instead. Residential |Small Business |Enterprise Enter the user name and password provided by your ISP. . While the C4000 initially boots up, it willblink bluewhile it is looking for the CenturyLink network. Along with its easy-to-use features, the Actiontec GT784WN is also the most budget-friendly device on our list, with a price tag around $90. These are essential to make sure you get the best phone and internet connection. This model of router has 2.4 GHz and 5 GHz options for most wireless settings, with exceptions noted below. Most of these are best for tech-savvy folks who are familiar with modems and networking. Manage networks (SSIDs) Modem security settings. On modems that have Secure WiFi, some advanced features in the modem settings will be disabled, including: Instead, you can easily access these same network controls through My CenturyLink or the app. If you get a sync lite on the C400LG or the PC, that will tell you a speed and that the port/cable is working. Highlight Features & Reviews! If the automatic connection is not successful, check your connections and restart the Device. It may sound obvious, but if none of the lights are coming on, it most often means something isn't fully plugged in. Personalize the Wi-Fi2. 8.8. There are multiple versions of this router, each with unique specifications. Look for an email with your order confirmation details and an order status tracking link. This article describes how to configure your internet connection using any C4000 router or modem. Detailed steps are here: https://www . If you have questions we haven't answered, or if you need any additional support with setting up your modem. Or,right-click the link, select"copy link address", thenpaste the linkinto a new browser tab. You can proceed using the mobile app or the QuickConnect site on a browser either one will walk you through the steps to finish installing service. In-home speeds may differ based on router setup, devices and other factors. . You can continue to the next stepto compete setup. This morning, the Century Link guy stopped by to check the setup outside of my house and he asked if I'd be getting the C4000. 437 0 obj <]/Info 422 0 R/Encrypt 424 0 R/Filter/FlateDecode/W[1 3 1]/Index[423 26]/DecodeParms<>/Size 449/Prev 476649/Type/XRef>>stream Firmwareis the software programmed into your modem that makes it run. Have you ordered new internet service or a new, First, your modem will arrive in the mail on or before the date your service is scheduled to start. Make sure the outlet is live. Do you have both internet and home phone service from Brightspeed? If you are using a tablet or newer laptop, you may not have an Ethernet port on your device. Log in to your modem's user interface and navigate to the Wireless Settings menu. Try this: This can depend on a number of factors. %PDF-1.6 % Axon C4000BG * C4000LG * C4000XG * Zyxel C4000BZ * C4000LZ. Option 1:In theMy CenturyLink mobile app,go into theInstall My New Modemsection. Troubleshooting tip:If the lightblinks blue,check to make sure the green DSL cord is firmly plugged in to both the modem and the wall jack. Cookie Notice Climate Pledge Friendly. Thats issue I cannot get connected to IP. How to login CENTURYLINK Easily Accessing your Router Admin through a CENTURYLINK's IP Address will allow you to change the settings that your router software provides. endstream endobj Theutilities menugives you access to several additional tools to manage and test your modem. Residential |Small Business |Enterprise As an alternative, use a splitter to plug both a phone and a DSL modem into one wall jack. So I had a brand new Netgear Nighthawk router R6900v2 and connected it to my modem I followed the instructions that came with the Netgear router and it worked just fine. My Android, Apple and Linux devices work fine, both with internet and wireless connections. If the DSL light remains red after checking the cords and trying all available jacks, you will need to, After plugging in your modem, it may take, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Choose your type of modem below to read the instructions before completing installation. This may happen for one of these reasons: If the DSL light remains red after checking the cords and trying all available jacks, you will need tochatwith a service agent to get help. Some people call on their service start date to say their modem isn't working, when often the issue is simply that the service hasn't been activated. Most of these are best for tech-savvy folks who are familiar with modems and networking. Choose a spot with good air circulation that doesn't get hot, as excessive heat can cause electronics to perform poorly. Let me know if this helps. Your modem'swireless settingscontrol the WiFi network in your home. In some cases, the jack may be faulty or may not be connected to the CenturyLink network. If instructed to do so by a technician, you may need to change the WAN settings on your modem manually. well then don't forget to:SubscribeLikeCommentShare with your friends Thanks for watching!C4000LG CenturyLink Modem by GreenWave#C4000LGCenturyLinkModem #C4000LG #GreenWave These preset credentials cannot be retrieved, and your modem could become unusable without them. Check to make sure the green cord is firmly plugged in to the wall jack and into the DSL port on the mod, If the main LED or DSL status light on your C4000 exhibits different behavior, or indicates a problem based on the guides above, then. Refer to Step 3 in Topology 2 to configure the router. . In an older home, there may be multiple jacks, and they may have been installed by different providers over the years. 4. If in doubt, you might wish to put off connecting your modem until after 7 o'clock. Overall Performance: 85%. 9.4. For the following models: To change your network name, go to the modem's wireless settings. Residential | Small Business| Enterprise| 2023 CenturyLink. This can depend on the age of your home. What if all the lights on the modem are off? The initial boot-up process can take up to 15 minutes as the modem updates firmware and syncs with the network. Use theBrightspeed Internet app or browse tohttp://connect.brightspeed.com,and follow the prompts to finish setup. 2.Reposition your wireless router. The main screen will appear. Note:If you have cordless phones, you only need to install a filter on the phone base that plugs in to the wall jack; no filters are needed on the cordless units that only plug into an electrical outlet. I'd keep the modem it if it worked for accessing the internet, just for a backup, but the only thing it seems to be useful for right now, is using it as tester to see if the DSL service is working or not. 11-22-2021 02:00 PM. Dynamic QoS: Prioritizes data through the router for smoother streaming. Products with trusted sustainability certification (s). 4.7 out of 5 stars based on 30 product ratings (30 . Page 7: Internet Connection Setup (Centurylink Home Router Side) 2. Option 2 is probably the simplest and is a good choice. No Ethernet port? Below are the status LED behaviors you'll see when the modem is installing a firmware update: BLINKINGAMBER/WHITE-Manual firmware upgrade in progress (you are running afirmware updatethrough the modem's settings interface), BLINKINGAMBER/GREEN-Automatic firmware upgrade in progress (the network prompted an update, typically runs in the middle of the night). We've created a series of self-help and self-install videos to empower you to quickly get connected. "WAN Settings" -> "Select the ISP protocol" -> select transparent bridging. After plugging in your modem, it may take, See step-by-step instructions for using QuickConnect, After completing the setup steps in the app or through the QuickConnect site, check the color of the, If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. That's okay. If you see awhite cordin your modem kit, it's a second Ethernet cable to be used in case you have additional devices that you would like to plug into the modem. Once the light is green, you're connected to the internet and you can get online! But the function is basically the same. Fast and strong wifi signal. It came in the mail a few days later, and I hooked it up (I can see this thing was built to be idiot proof), but it didn't connect to the DSL service. Smart Connect single wireless network (SSID): Auto-selects the fastest band for each device. Up to 75% less lag time (latency) for gaming and video applications. The status light ring will change colors as it goes through the installation process, to show you its connection status. |Privacy preference center If you're having connectivity issues, try waiting until after 7 p.m. to attempt setup. Once the light is green, you're connected to the internet and you can get online! 8.5. Set up WPS on your modem. For an optimal experience, we recommendupdating your browser. Learn what the flickering lights on the front of your CenturyLink C4000 modem mean, and how to troubleshoot related problems with your connection. These preset credentials cannot be retrieved, and your modem could become unusable without them. Centurylink modems are made by 3rd party distributes (recently it seems mostly Zyxel). If you have questions we haven't answered, or if you need any additional support with setting up your modem,chat with us. I'm making this post in hopes of it maybe getting seen by someone at century link that can further investigate the firmware issues and address them. Don't forget to Subscribe us to get instant notifications of all future uploads! Enjoying my content? Optimizing the Wi-Fi to get the best service possible3. Please note that a phone jack is required to set up Brightspeed internet service in your home. These lights will flashred and greenwhile the modem is syncing with the network. But, it also offers two DSL ports. Works great, easy setup. Try this: This can depend on a number of factors. This means the network is not being detected by your modem. This router comes in multiple versions, each with different specifications. Filters are not included in your modem kit. I accessed the built-in web panel, and the modem indicated that it's connecting both to DSL and the internet, but I cannot access the internet at all. Greenwave C4000BG * C4000LG * C4000XG * Zyxel C4000LZ. Advanced settingsgive you even more control over your modem's configuration. Below are the status light behaviors you'll see when the modem is connecting (also called pairing or syncing) with a wireless device through WPS: BLINKINGGREEN- Searching for a device and attempting to connect. . Wrong modem? Previous image. . Page 8 3. 5. Please note that a phone jack is required to set up Brightspeed internet service in your home. item 7 CenturyLink Greenwave C4000LG DSL Modem WiFi Wireless Router w/ Power Adapter CenturyLink Greenwave C4000LG DSL Modem WiFi Wireless Router w/ Power Adapter. It can handle . Visit theWAN setup pagefor step-by-step instructions on different WAN configurations, includingPPPoE,IPoEandtransparent bridging. Security for your home or business network and all connected devices, Up to 75% less lag time (latency) for gaming and video applications, Wireless 101 - Understanding how WiFi works. Next, you'll need to find a good spot for your modem. Download the latest firmware for the C4000BG, Download the latest firmware for the C4000LG, Download the latest firmware for the C4000XG. Enter the user name and password provided by your ISP. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Your modem'swireless settingscontrol the WiFi network in your home. If the light is amber/orange, this means the setup process is not yet complete. C4000 modem setup This page provides instructions to install internet with any C4000 series modem/router from CenturyLink. Setting up new service? The one you use will depend on the type of internet service you have. You can continue to the next stepto compete setup. Do not use the reset button unless instructed by a support representative. Picked up right where the old one left off. If the light is amber/orange, this means the setup process is not yet complete or you have not yet accepted the user agreement. Tried restarting and still having trouble? Once the light is green, you're connected to the internet and you can get online! If your service has already been activated, you might get a message earlier in the day. It should turnsolidBLUEonceit has connected. And don't worry if your computer is connected to the modem, you will be able to access this site even before your internet service is fully activated. The tech fixed the problem, and the new modem was able to connect to the DSL service. Try plugging the green cord into a different jack. Download the latest firmware for the C4000BG, Download the latest firmware for the C4000LG, Download the latest firmware for the C4000XG. What if all the lights on the modem are off? Century link C4000LG Bad Firmware issues.