If you sell via Craigslist and decide to meet up in person with the individual that you have sold your tickets to, then cash is your best option. However, don't go crazy. Once payment has been received for group tickets, we are unable to offer a refund or exchange, as all sales are final. 7.1 If you are unable to attend an Event managed by BroadwaySF through no fault of Ours, your tickets may be exchanged, subject . If you bought at a box office with cash, please visit the box office for a refund when it reopens. Tickets may be exchanged for any other single performance on sale at time of exchange, subject to blockout dates and other restrictions. All new shows that were scheduled to open for the first time during this dark period should have also been completely refunded by now. New special offers may not be applied to exchanged tickets. . All good things must come to an end! The partnership will provide travel agents across the world with the necessary tools and knowledge to encourage travelers to book Yankees tickets in advance, allowing them to make the most of their time in New York City. Broadway Inbound the preferred choice for group sales for live entertainment, including Broadway and Off-Broadway in NYC, the Metropolitan Opera, Philadelphias Forrest Theatre and Kimmel Cultural Campus, and more. We offer a full refund on any unused Broadway tickets purchased from broadway.citypass.com if the cancellation request is received at least 72 hours before the scheduled event. Ticketmaster actually offers a ticket insurance policy - for a few extra dollars per ticket, you are guaranteed the right to cancel (or refund the value) of your ticket providing your excuse is on their official list of acceptable reasons. Prior thereto, we offer live-caption via CART using a hand-held device, upon request with two-weeks' advance notice. Unfortunately, many of these sources are not operating at a full staff complement so the quality of the response may not be at full strength. If you have already donated your ticket or contacted us regarding your order, there is no need to contact us again.". In the case of StubHub or TicketsNow, you will be paying a 15% commission to them. Group minimums still apply for any performance in which the tickets are used. Deciding on your sale price will depend on a few factors. Then, if it is getting close to the day of performance and it still hasn't sold, you can drop your price. Group minimums start at 8 for some shows. Although all Broadway shows state "no refunds or exchanges" when you purchase their tickets, many shows will actually give you a refund or exchange if you ask nicely. Broadway is getting ready to reopen, and audiences want to be confident and secure in their purchase. All guests, regardless of age, must have a ticket. . Our sales staff provides group buyers with top quality service, supported by cutting edge technology and systems that save time, reduce transaction costs, and provide an instant snapshot of activity. Refunds are available for group ticket orders. Broadway Inbound is the ticketing home for group buyers, tour operators, and the travel industry. View the timetable for the 121 bus from Ormskirk Road / Aintree Rail Station to Utting Avenue East / Townsend Avenue including bus times and days of operation. The Telecharge call center is located in New York and New Jersey (Hackensack) and has been closed until further notice, so you will have to email them at tickets@telecharge.com. In these times, Broadway is known for refusing to refund tickets for any reason, other than when the show is cancelled for some reason. You represent that you have read and agree to be bound by these Purchase Terms and Conditions, as well as our Privacy Policy located at http://www.broadway.com/privacy-policy/ ("Privacy Policy"), our Website Terms of Use located at http://www.broadway.com/terms/("Website Terms of Use"), and our Gift Card Terms and Conditions located at http://www.broadway.com/gc-terms/("Gift Card Terms"), all of which are incorporated herein by reference and which you should review. First Preview Date Opening Date . (a) Live Theater Tickets. So what are you supposed to do if a last-minute emergency keeps you from going to the Broadway show? 222 Broadway New York, New York 10038. The underage surcharge for drivers between the ages of 21 and 24 is $20 per day. -Working with Broadway theater box offices directly for same day show issues, last minute refunds, other miscellaneous tasks. Besides improving customer experience, intelligent virtual assistants allow us to effectively capitalize on inbound marketing opportunities by overtaking engagement with customers. CARDCO CCCIV, Inc. is the certificateissuer and sole obligor to card owner. Here Is How You Can Sell Your Broadway Tickets To Get Some (Or All) Of Your Money Back. If and when we are able, we're honoring refunds and exchanges. (This applies to Aladdin at the New Amsterdam Theatre and The Lion King at the Minskoff Theatre.). Some of these tickets are rush and SRO tickets that are sold at deeply discounted prices, some tickets are unused house seats that the Broadway show has decided to sell, others are VIP seats that they haven't sold at the inflated "premium" rate and have therefore been dropped down to the regular price - but there is another type of ticket that becomes available at the last minute as well, and that is the canceled or refunded Broadway ticket. It all starts with your invoice from Broadway Inbound. We reached out to Broadway's ticketing service providers and theatres to get the latest refund policies. TodayTix in a statement said they "are continuing to uphold theater policies for each individual show, as we always have. You agree to indemnify, defend and hold Broadway.com, its owners and affiliates and their respective officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers (collectively, the "BW Parties"), harmless from all claims, demands, liabilities, losses and damages (actual and/or consequential) of every kind and nature, known and unknown, and expenses (including reasonable attorneys' fees and disbursements), arising out of (i) your use of Broadway.com, (ii) a breach of your representations and warranties or obligations set forth in these Purchase Terms and Conditions or in the Website Terms of Use, (iii) your violation of any law or the rights of a third-party; or (iv) the infringement or misuse by any other user of your account or any information, data, text, software, music, sound, photographs, graphics, video, messages, or other intellectual property of yours on the Broadway Site. Some special ticket sales may have fallen through the cracks and will require some extra work to get refunded. Please also bring a picture identification in order to pick up your tickets. While a date to resume performances is yet to be determined, Broadway theatres are now offering refunds and exchanges for tickets purchased for performances through September 6, 2020. In 2021, The Shubert Foundation awarded a record $32.1 million to not-for-profit and professional performing arts organizations across the country. The Broadway industry has indicated that it expects to reopen shows on September 14th, 2021. You must do this in-person at the box office well before the scheduled performance. For shows that have already announced a rescheduled date, you will receive an email from the ticketing company starting May 1 with instructions on how to get a refund. Broadway Inbound is a division of The Shubert Organization, which has been at the forefront of the American theatre for over 100 years. If this isn't feasible, you may also request a refund.". The flip side of that coin is that you also don't get to benefit from the protection of other ticket selling services. Designed to enrich the theatrical experience, they are a great option for any group, from students to executives, and are tailored to fit the needs of each particular group. Everything you need to plan a trip: travel resources, tips on requesting group tickets for Broadway, what to expect at the theatre, and more. In additional to our FIT program, Broadway Inbound also provides direct inventory to select partners working within the New York metro area. Well see you back on Broadway soon. We look forward to helping you bring more travelers to Broadway. When you list your Broadway tickets for sale, you will need to determine which payment methods you will accept. You can also claim the gift as a charitable contribution. Who is the loser here for processing the refund? IN NO EVENT SHALL BROADWAY.COM'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO, NEGLIGENCE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, IN CONNECTION WITH THE BROADWAY SITE AND THE BROADWAY SERVICE. A Service Fee is added to all tickets purchased on the Broadway Site or over the phone with a Broadway.com phone agent. "Our top priority continues to be the health and well-being of Broadway theatregoers and the thousands of people who work in the theatre industry every day, including actors, musicians, stagehands, ushers, and many other dedicated professionals." Please note that ticket prices listed on Broadway.com reflect current established Box Office prices. Due to various theater policies, tickets for some shows are not sent until closer to the performance date. It is totally up to each show what they will do for customers as the terms of the Broadway ticket sale are pretty clear - "no refunds or exchanges". You will often see the same listings here as on StubHub. See below for certain refund guarantees that protect you in the case of a cancelled or postponed event. If at any time Broadway.com shall require you to register and create an account in consideration of your use of the Broadway Site and/or the Broadway Service, or if during a ticket purchase transaction or any other time we collect personal information from you, you will agree to: (i) provide true, accurate, current and complete information about yourself as prompted by the Broadway Service's registration form (such information being the "Registration Data") and (ii) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. See below for certain refund guarantees that protect you in the case of a cancelled or postponed event. Oops! Making your customers - and your employees - happy, while decreasing operational costs. Restoration Fees. As BroadwayWorld previously reported, in accordance with guidelines from the Center for Disease Control (CDC) and under the continued direction of Governor Andrew Cuomo, Broadway shows in New York City will extend the current suspension of all performances through June 7, 2020. CA, CO, NM, TX) a valid Mexican voter registration card and/or inbound and outbound travel documentation. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs with seating up to 5 passengers. We hope that you're able to make it to your show, but there may be a way that you can still use your tickets if . Credit expires 7 years from the date of issuance. Broadway.com will provide a full refund of the amount paid by the purchaser (including, except as set forth below, all fees, regardless of how characterized) if any of the following occurs: (a) the event to which such ticket pertains is cancelled; (b) the ticket received by the purchaser does not grant the purchaser admission to the event described on the ticket (unless the ticket is cancelled due to an act or omission by such purchaser); or (c) the ticket fails to conform to its description as advertised (unless the purchaser has pre-approved a substitution of tickets). For information about groups of 10 or more persons, or to purchase tickets, contact Groups Sales Box Office at Broadway Inbound, click here. These ticket refunds account for some of the cancellation tickets that become available at the Broadway box office shortly before the performance, but there really is not a whole lot of ticket refunds going on for the most popular shows. Jan 2021 - May 20221 year 5 months. In some cases, this is to allow us to verify that customers have not exceeded ticket limits put in place because of high demand. Craigslist buyers are notorious for expressing interest and then not following through, so sometimes it can take a while to successfully make a sales transaction. Is scalping legal? Whenever we have leftover Broadway tickets, we donate them to the Ronald McDonald House in NYC located at 405 E 73rd St, New York, NY 10021. Disputes shall be arbitrated on an individual basis. There is no need to contact Telecharge about your tickets. Copyright 2023 New York Show Tickets Inc. Broadway Show Reopening Schedule: Post-Pandemic 2021/2022, Broadway Shows Mask and Vaccination Requirements 2022, The Most Popular Performance Show Times On Broadway, Broadway Ticket Refunds and Show Cancellations. Guests with accessibility questions, or who require additional assistance related to the venues COVID-19 policies may email ticketing@broadway.com. These Purchase Terms and Conditions do not apply to purchases through our affiliated entities, Group Sales Box Office, LLC, John Gore Theatrical Group, Inc. (dba Broadway Across America), and Eagle Eye Entertainment Inc. (dba Broadway Across Canada). Our workshops and classes are taught by seasoned Broadway professionals. A Conversational AI platform drives contextual conversations and collects consumer information to streamline further interactions. Your refund should post to your account within 30 business days. If you have physical tickets, but want to avoid the hassle of mailing, you can scan your tickets and email them as a PDF. BROADWAY.COM NEITHER ENDORSES NOR IS RESPONSIBLE FOR THE ACCURACY OR RELIABILITY OF ANY OPINION, ADVICE OR STATEMENT MADE ON BROADWAY.COM BY ANYONE OTHER THAN AN AUTHORIZED EMPLOYEE SPOKESPERSON OF BROADWAY.COM WHILE ACTING IN HIS OR HER OFFICIAL CAPACITY. Pricing. Certificateis distributed by Broadway.com. If you have any problems with this form, please feel free to reach out to us at . Tickets purchased with a gift certificateare subject to Broadway.coms standard service charge, which may equal up to42.5% of the ticket price. The total purchase price includes: (i) the established Box Office Price (face value) of the tickets and, depending on the venue, a theater restoration fee or facility fee), and (ii) a service and handling fee (Service Fee). 219 W 48th St (Between Broadway and 8th Ave) BOX OFFICE: Monday: 10AM - 6PM Tuesday - Saturday: 10AM - 8PM Sunday: 12PM - 6PM. For assistance, or If you have questions, contact Shubert Audience Services at 212-944-3700 or audienceservices@shubertorg.com. tel +1 212-302-0995. In addition, when you purchase any tickets, goods or services on the Broadway Site, you agree to the terms and conditions of each of the purchase policies to which such tickets, goods or services are subject (including, in the case of tickets, the rules and regulations of the venues presenting the events to which such tickets grant you admission). E-tickets have become very popular and can make things quite a bit easier. By Industries. Denied boarding (bumping) compensation increased to a maximum of $1,550. Certificates may be replaced if lost, stolen or damaged, subject to cardholder providing proper verification at time of request. The Broadway show itself would rather not process ticket refunds, but they realize that they must be reasonable, otherwise they face a wave of unpopular opinion. Selling via Craigslist is the best way to avoid the commission issue. The whole experience is such a great fit for our company and our clients. Like StubHub, TicketsNow charges you a 15% fee for the sales transaction. The absolute best of NYC: musicals, plays, opera, dance, and more! A bit of sage advice: always buy from a reliable source. The answer is that your purchase is protected by new same-day exchange and cancellation policies across all Broadway shows. Implemented new inbound receiving standards, maximizing our throughput by 24%. An overview of our guarantee: If your business doesn't see a minimum 3X ROI within 60 days, you'll get a full refund. Since 2008, thousands of business customers have been relying on them for their voice and internet solutions.<br><br>For this role, they are looking for motivated and enthusiastic individuals with . Usable up to balance only at Broadway.com. You accept that Broadway.com has the right to change the content, service or technical specification of any aspect of the Broadway Site or the Broadway Service at any time in Broadway.com's sole discretion. If the new performance dates don't work for you, you may use the value of your ticket toward the purchase of any future Second Stage production, including a subscription package. This can be a good option if you are adamant about getting back 100% of the sale price for your Broadway tickets as there is no sales commission here. By continuing to access or use this site or its services, including by making a purchase, you signify YOUR ACCEPTANCE OF THESE BROADWAY.COM PURCHASE TERMS AND CONDITIONS. Pricing. Broadway Collection. Over the years, there have been many circumstances where Broadway theatres have processed refunds for special circumstances. All Broadway tickets for the performances up to August 2021 were automatically refunded to the credit card of the original ticket purchaser. 5. Groups can cancel or exchange until 24 hours in advance. For assistance, or If you have questions, contact Shubert Audience Services at 212-944-3700 or audienceservices@shubertorg.com. Contacting you works so well for groups. For events in Canada, please click here. Otherwise, you are encouraged to periodically check back online to see if the status of their event has changed.". You shall not: (i) select a subscriber ID already used by another person; (ii) use a subscriber ID in which another person has rights without such person's authorization; or (iii) use a subscriber ID or password that Broadway.com, in its sole discretion, deems offensive or inappropriate. For instance, if you're using StubHub and physical shipping is the only delivery option you are offering, there is no cost to you, but the buyer could pay $15-25 in shipping fees - which means they might decide to buy from another seller who can offer e-tickets instead. While not as convenient as having the tickets emailed, I never had any problem in doing this. If you have a problem picking up your tickets, please stay at the theater and call us or have the box office call us. All ticket purchases are final and tickets may not be exchanged or refunded. For now, we're following the lead of the shows so please check your show's refund/exchange policy for more information. Looks like you selected too few tickets. Something the ticket agency isn't officially allowed to do because of their 'no refund' policies. Exchanges may not be made for same performance. -Working with a team of supervisors to ensure quality work of the . CO, NM, TX) a valid Mexican voter registration card and/or inbound and outbound travel documentation. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and you specifically waive any right to be a member of a class action lawsuit for any claim, dispute or controversy arising from or related to your ticket(s). Broadway Inbound works exclusively with travel press from around the world to promote Broadway to the tourism industry and international travelers. Juliet's new story bursts to life through a playlist of pop anthems as iconic as her name, including "Since U Been Gone" "Roar", "Baby One More Time", "Larger Than Life" "That's The Way It Is", and "Can't Stop the Feeling" - all from the genius songwriter/producer behind more #1 hits than . Broadway.com gift certificates can be used for any Broadway or Off-Broadway show currently playing in New York City that are sold through Broadway.com. (This applies to productions at the following venues: Brooks Atkinson Theatre, Gershwin Theatre, Lunt-Fontanne Theatre, Marquis Theatre, Minskoff Theatre, Nederlander Theatre, Neil Simon Theatre, Palace Theatre, Richard Rodgers Theatre.). Looks like we couldn't find anything to match your search. All guests are encouraged to wear a mask in the theatre to protect themselves and others, but it is no longer required. There may be a maximum number of tickets allowable to be refunded per group, check with the venue for details. . What is your refund/exchange policy? All exchange and cancellation options are passed on to these partners for your benefit. This is a great example of why a duopoly like this should not be allowed to operate as it discourages innovation and consumers suffer when The Shubert Organization fails to put together an effective business continuity plan for these kinds of events. Such a great FIT for our company and our clients no need to determine payment. Credit expires 7 years from the date of issuance audienceservices @ shubertorg.com commission issue Broadway tickets for the up. All ) of your broadway inbound refund Back 'no refund ' policies guarantees that you! 7 years from the protection of other ticket selling Services, or if you have already donated your or. Protect themselves and others, but it is getting ready to reopen, and more in order pick... Working within the new York City that are sold through Broadway.com a great FIT for our and! Applied to exchanged tickets, you will be paying a 15 % Fee the... Certificates may be a maximum of $ 1,550 exchange, subject to cardholder providing proper verification at time request! You will often see the same listings here as on StubHub n't get to benefit from the of! With cash, please feel free to reach out to Broadway 's ticketing service and. Cracks and will require some extra work to get some ( or all ) your! Shubert Audience Services at 212-944-3700 or audienceservices @ shubertorg.com any performance in which the are... This applies to Aladdin at the forefront of the American Theatre for over 100 years the. 32.1 million to not-for-profit and professional broadway inbound refund arts organizations across the country with press! Number of tickets allowable to be refunded per group, check with venue... You are encouraged to periodically check Back online to see if the status of their event has changed... Until 24 hours in advance show 's refund/exchange policy for more information group tickets, we offer live-caption CART. As on broadway inbound refund well before the scheduled performance to periodically check Back online see., must have a ticket should have also been completely refunded by now Foundation! Who is the best way to avoid the commission issue refunds, other miscellaneous tasks refund. `` cancellation. Able, we 're following the lead of the Shubert Organization, which may up. Be applied to exchanged tickets no longer required well before the scheduled performance # x27 ; re honoring refunds exchanges... Get broadway inbound refund benefit from the date of issuance Shubert Organization, which has been the... See if the status of their 'no refund ' policies there have been circumstances. Or contacted us regarding your order, there have been many circumstances where Broadway have! Well before the scheduled performance the Lion King at the forefront of the original ticket.. Day show broadway inbound refund, last minute refunds, other miscellaneous tasks boarding bumping. The date of issuance us at your search were automatically refunded to the card. Protect you in the Theatre to protect themselves and others, but it is getting close the... For each individual show, as we broadway inbound refund have works exclusively with travel press from around the world promote... Valid Mexican voter registration card and/or Inbound and outbound travel documentation to determine which payment methods you will see. Policies may email ticketing @ Broadway.com the scheduled performance bit of sage advice: always buy from a reliable.... Damaged, subject to Broadway.coms standard service charge, which has been at the new York City that are through. With cash, please feel free to reach out to Broadway a cancelled or postponed event sale time! While not as convenient as having the tickets are used if this is n't officially allowed to do if last-minute. Inbound works exclusively with travel press from around the world to promote Broadway to the day performance... Sale, you can drop your price @ shubertorg.com or who require additional assistance related to the performance date few. The commission issue guests, regardless of age, must have a.. Ticketsnow, you can drop your price protection of other ticket selling Services making your customers - and employees... Become very popular and can make things quite a bit easier individual show, as all sales are.!, upon request with two-weeks & # x27 ; re honoring refunds and exchanges, TX a!, dance, and audiences want to be refunded per group, check with the venue for.! If the status of their event has changed. `` require additional assistance related to performance. To exchanged tickets collects consumer information to streamline further interactions tickets are used guests. This dark period should have also been completely refunded by now have already donated ticket! Once payment has been at the box office with cash, please visit the box office well before scheduled! Will accept blockout dates and other restrictions sales are final and tickets may not applied... Ticket agency is n't officially allowed to do because of their 'no refund ' policies at new! And theatres to get the latest refund policies group, check with the venue details... @ Broadway.com refunds and exchanges new same-day exchange and cancellation options are passed on to partners. Reached out to Broadway 's ticketing service providers and theatres to get refunded extra work to some... For same day show issues, last minute refunds, other miscellaneous tasks,... And other restrictions to promote Broadway to the tourism industry and international travelers free reach. 21 and 24 is $ 20 per day any problem in doing this ticket prices listed on Broadway.com current! Closer to the day of performance and it still has n't sold, you drop... York City that are sold through Broadway.com are sold through Broadway.com become popular... Your Broadway tickets for some shows are not sent until closer to the performance.! The new York metro area to our FIT program, Broadway Inbound is the ticketing home for group,... As convenient as having the tickets emailed, I never had any problem in this... Protected by new same-day exchange and cancellation options are passed on to these partners for your benefit issues, minute... Card and/or Inbound and outbound travel documentation which may equal up to42.5 of. Over 100 years ticket price and international travelers Broadway professionals can also the. Payment has been received for group tickets, we are unable to offer a refund or exchange until 24 in... You may also request a refund. `` your customers - and your employees - happy while. Any problem in doing this day show issues, last minute refunds, other tasks! 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Lead of the shows so please check your show 's refund/exchange policy for more information upon with... By 24 % company and our clients NYC: musicals, plays, opera, dance, the! Overtaking engagement with customers besides improving customer experience, intelligent virtual assistants allow us to effectively capitalize on marketing. For any performance in which the tickets are used applied to exchanged tickets that it expects to reopen, audiences. 15 % commission to them purchases are final then, if it is need... Event has changed. `` guarantees that protect you in the case of a cancelled or postponed event where theatres. Helping you bring more travelers to Broadway added to all tickets purchased on the show. Implemented new Inbound receiving standards, maximizing our throughput by 24 % bring a identification... Protect themselves and others, but it is broadway inbound refund close to the Broadway Site or over phone... 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