You must allow adequate time for collection or delivery of tickets. What can I redeem my Ticketek Gift Voucher for? Ticketek will only mail tickets to the residential address of the credit/debit card holder. Can I still access the full site on my phone if I need to? They will be assigned the next two seats along (next to Invitee A). I ordered a digital download, CD and/or DVD with my ticket purchase, how do I receive this? Write a review Ask a question. 3- 12 - Junior Ticket. Can I use text or download images, photos and videos from the site? In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion. Seating/Section FAQs - Ticketek Australia Select 'Club Members & Public Reserve', enter your barcode number(s) into the space provided, and click 'Unlock tickets' 5. Change of mind is not an approved reason. To be eligible for a Group Booking, a minimum of 6 to 20 people is usually required, however this may vary. stream You can also opt for Mobile Ticket delivery when purchasing tickets via the Ticketek Call Centre or at any Agency or Box Office by informing the operator or agent. The Ticketek accessible bookings team is available Monday Saturday (not available Sunday), 9:00 AM 5:00 PM, and forms should be completed as early as possible and at least 24 hours prior to the event. All tickets purchased through Ticketek will be mobile or PDF, meaning you can easily access your tickets on your phone via your ticket account or ticket agent app, add them straight to your phone's ticket wallet and share them with your friends and family using the 'Ticket Forward' function. Yes, if you wish to delete the details of your saved credit or debit card, you simply need to log into your My Ticketek account, visit the Payment Details page and hit the 'delete' button. Do I have to save my credit or debit card details? No, Ticketek Gift Vouchers are not reloadable. If you do not receive your club of support pack please contact the club directly. For security, only the first 6 digits and last 4 digits of the relevant card number will appear as clear text in the card details section of the payment page. Locate your ticket by the Ticketek Logo and event name and tap on the event pass to view. Staff are amazing under the circumstances," a third said. chevron_left. Members can alternatively reserve a seat in the pre-determined on-sale period for each game. Ticketek is concerned that the unauthorised onselling of tickets will have significant detrimental effects on the availability and affordability of tickets to consumers and genuine fans. In some cases, you will only be able to purchase one set of tickets to a popular event to ensure equitable distribution of tickets to the general public. Ed Sheeran fans left furious as ticket chaos leaves thousands stranded Hong Kong, Australia and New Zealand site for sports and entertainment ticketing online. You may also wish to consider taking out a relevant insurance policy to . You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You are responsible for knowing the contact details of all attendees in your group. Ticketek's Group Bookingscan help you plan your next excursion. How do I add my mobile tickets to my Ticket Wallet? When you visit ticketek.co.nz, you'll be presented with more relevant content leading to improved event browsing and faster purchase. The Mobile Tickets that you have purchased will automatically be added to your Ticket Wallet when you are signed into your My Ticketek account. Can I change to Refundable tickets after I've bought my tickets? Will AFL Membership dining have a priority system in place to access tickets? When registering, be sure to tell us what you're interested in by selecting your favourite event categories, and let us know how to keep you up to date with the latest event news by subscribing to receive the My Ticketek weekly email newsletter and special offers. If you are a My Ticketek member and you would like to subscribe: If you have several My Ticketek Sign Ins with the same personal details you may find that some of them are no longer working. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. Are Refundable tickets offered on Gift Voucher sales? If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849. For example, you can use eBay's Buy Now function as long as the ticket price is set at face value or below. You can also update your credit or debit card details while you are logged into your My Ticketek account and navigating to the Payment Details page. You will need to be signed in to make a purchase tickets online, so sign up to My Ticketek and reap the extra benefits membership brings it's FREE! How do I check the balance of my Gift Voucher? What if I enter my Voucher ID incorrectly online? Upload your ticket. Terms & Conditions of Sale | Ticketek NZ Venue/City Box Office - collect tickets when you arrive in New Zealand. Best Available, Platinum, Gold, Silver, Bronze, Best Avail./Any Price. FAQ allblacks.com General Admission (GA) is an unreserved section/event where seating is not reserved for you. Will credit card pre-fill function work on Ticketek's mobile site and mobile apps? Alternatively, contact us for help via 1300 722 515 or membership@afl.com.au and they will be able to provide it to you. Please comply with any stated ticket limit for this event. To purchase more than one set of tickets to multiple events, click on the. I'm having trouble purchasing tickets from Ticketek/Ticketmaster - where can I find help? AFL Membership will provide match-specific information about the ticket redemption process prior to each game. If you have purchased concession tickets you are required to present a valid proof of entitlement and photo ID on entry at the venue. Ticketek Australia - Tickets for Sport, Concerts, Theatre, Arts, Family You may be required to submit to a search of your person and/or possessions before entering the event. Discover New Events. The announcement of P!NK's Summer Carnival tour of Australia coincides with the release of her highly anticipated new album, " TRUSTFALL ". Concession and junior barcodes will show up as such. The credit card pre-fill feature allows you to save time and securely save the details of a credit or debit card to your My Ticketek account to make purchasing tickets even faster. Ticketing | FAQs | ICC Sydney On arrival, simply present your mobile ticket for scanning to gain entry as usual. If I received an invite, does Ticketek store my contact details? The website only allows one invitee from a group to purchase at a time. Ticketek Pty Ltd (ABN 92 010 129 110) (Ticketek) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the Seller).Ticketek is committed to working with Sellers to facilitate the accessible and inclusive sale of tickets on this site to all audiences. Your region is identified by your IP address. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account. As a condition of sale, there are no refunds, exchanges or cancellations once the booking is complete except in accordance with applicable laws in the region of purchase. When I enter my Voucher ID online, it is notifying me that the voucher is 'not yet active', what does that mean? The user in this instance may view the Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode, or can visit the box office on the day of the event. Please keep an eye on your AFL Membership ticketing emails which will include your barcode. You should receive it within 2-3 weeks, however, these timelines will be dictated by club processes. What are the terms of concession tickets? Their customer service to follow up and right the problems is poor. If you find yourself at the venue and unable to access your ticket on your mobile phone, please visit the Box Office and they will be able to help you. Ticketek may not replace tickets where seating is unallocated (general admission tickets). The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions. Guest passes are subject to availability, and information on guest pass availability can be found on our website here. What happens if I forget my phone or my battery dies at the venue? Tickets can be purchased via our website here, or over the phone on 1300 722 515. Yes, on the payment page your saved credit or debit card will appear pre-filled in the card details section. There are over 20 circumstances you may request a refund. AFL Members with accessible bookings requirements and additional service assistance requirements (for example you do not own a mobile phone) can contact the relevant ticket agent as outlined below; MCG - Ticketeks accessible seating hotline on 1300 665 915 or complete the form on Ticketeks website. What will happen if the barcode is sent to a non-smartphone? If for some reason the map isn't displaying, we've also given you text links to each State just under the yellow navigation menu, When the list of venues for your chosen State is displayed, you can easily browse through them by clicking on the appropriate letter link, Click on the venue name to read see more information about that venue. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly. If you enter it incorrectly more than 10 times, no further Voucher IDs will be able to be entered for the remainder of that transaction. Please see our tutorials on how to reserve seats in the AFL Reserve here. No, the credit card pre-fill feature simply gives you the option to save your card details. Tickets purchased during a pre-sale will not be dispatched until after the advertised general public on-sale date. Can I request a refund if I accidentally selected the Refundable tickets option? To organise a replacement card to be mailed out, please contact the AFL Membership team on 1300 722 515. When contacting us about lost or stolen tickets please ensure you have: When the ticketing system is unable to locate a sufficient number of available tickets, you will receive the following message: "Unable to obtain the tickets you requested. Please ask your friend to check their junk mail. Can I purchase tickets through the mobile site? Why is there a time limit when I buy tickets? Tixel allows you to resell your Ticketek tickets in a few simple steps.Simply: Find your ticket. 2022 AFL Ticketing Information | Adelaide Football Club This will display a preview of the event pass with all ticket information needed to attend the event and the option to Add to Passbook. No, as long as every customer has their own Mobile Ticket, you don't all need to arrive together. Please read the "What If My Tickets Are Lost or Stolen" and "What if my tickets do not arrive" questions in the Top FAQs section. At venues using turnstiles, scan your Ticketek mobile ticket by placing your mobile phone with barcode displaying under the turnstile scanner.