have TRIPLED our customer service department to better service you! If you don't like the product, you can almost never find away to cancel. Firstly, we did not take money from your account, AGAIN. Low and behold I see a withdrawal for $47+ on my bank statement Nov 17th 2010, I call them the next day on the 18th and tell them I canceled the order 4 months prior and they were not authorized to charge my account and I wanted my money credited back. $6995 ( $69.95 / Count) Amazon Music. I am also having a problem with these people. It is unbelievable that this company is still in business and that they have been allowed to get away with this for so long. I am so amazed that these crooks are allowed to do this. Customer: I didnt sign up for auto delivery. I called today, Aug. 22, 2008 and actually spoke to a customer service representative who in fact confirmed my call of June 25, 2008 noting that I was canceling future orders. Then I was informed that you are automatically enrolled in auto-renewal after 90 days and then you have the option to extend the deliveries. Shop high-quality cosmetics with ease at our online store. They are definitely a scam. You selected the auto delivery/one payment option for $39.90. You should always be able to return a product, especially if it's unused and not open! So basically I will not get my money back after you take $20 additional dollars for the one-time fee and shipping and handling. We send a friendly reminder on every packing slip in case customers forget, and we instruct them how tocustomize or cancel. I wish that I could give them 0 stars because the deserve that and jail because they are crooks! Our, webpage has a full page dedicated to how to contact us by email, return, or refuse shipments, etc., but again, it sounds like you called the, wrong number or went on the wrong website. Well, I dont like how they stole my money and that they act like they have no responsibility to fix the problem. The customer service with this company is horrible. I have always used BARE MINERALS and I have to say their customer service is awesome. Submit a complaint and get your issue resolved. They have very poor, even questionable business practices. What a shame to cause people such grief and force you to keep accepting their product. I believe perhaps the company listened to complaints and made the necessary improvements. It is the worst feeling in the world. Christina Sullivan, in her way of paying it forward, believes this gift goes beyond just makeup; empowering each woman to feel confident in her appearance to restart her life. I asked Melissa to put a supervisor on the line - she told me there is no supervisor there. Not only was I not all that impressed with the make-up, but for $50 every 3 months--what a rip off. No customer is enrolled automatically. The representative just kept lecturing me like a child about how she did not like what I was saying or how I was talking to her. If enough of us complain maybe someone at the head of this company will get the message that they need to make some improvements. - Samantha Buel | Portland, OR United States. this company is not only sweet and helpful, but a compact, brush, concealer, lipgloss is all just 39.90 ! This is the only way Christina Cosmetics ship their product and they insist on using it despite the fact it's not reliable. I had meant to call and cancel before, but I got busy and kept slipping my mind. As I learned, if you use an ATM/Debit card then theres nothing you can do to get your money back. Every effort I made to cancel was met with an answering machine and no returned calls. Also. We are here to assist you with selecting colors, helping improve Otherwise, we would have been. I tried to call and got a message saying they had new winter hours of 10AM to 3PM EST. MULTIPLE calls back to many different people I finally talk to "Amanda" beginning of December who tells me they will give me a refund minus the shipping, FINE- I'll take the $6 loss, just give me my money back. Whether it was poor customer service, non-delivery, unauthorized debits, unable to cancel, or you just didnt find the make-up lived up the hype. The representative just kept lecturing me like a child about how she did not like what I was saying or how I was talking to her. it had been hard for me to find a good color for my face seeing as i am italian and very olive. I have been trying to cancel my membership with them. Funny how they took so long to respond but I have still not received a refund. About Christina; Makeup Myth; Why Mineral Makeup; Spot Light; TV OFFER. i dont usually read the reviews of products before ordering so i am glad i did this time.i expected mixed reviews but nearly everyone is about the same thing. Created for the modern And lastly, if you still missed all of this, and did not read the Terms of Service, we send a friendly reminder on your original packing slip and every subsequent packing slip. This review was chosen algorithmically as the most valued customer feedback. Christina Cosmetics - Advice Review and Taken, Christina Cosmetics - Cancelling autoship, Christina Cosmetics - Subscription Cancelation, Christina Cosmetics - Unauthorized charges. I am unemployed and they just keep taking money from my bank account despite my efforts to stop them. Give the perfect gift this holiday season, or treat yourself! I used their so-called update function on their website to change my order. I actually like the product, and I USED TO like the way they handled customer service. If enough of us complain maybe someone at the head of this company will get the message that they need to make some improvements. They charged me back in Nov 2010 for a shipment when I told them to cxl any future orders back in Aug 2010. It wasn't until, October 2021 that we had to temporarily closed that department due to, Covid. I wish I had read these comments before ordering Christina Cosmetics, to be sure I would have never ordered anything from this website. However, if you buy their product and choose auto delivery and then change your mind and want to cancel - they will charge you with hidden fees that are n. Read More Review Posted 1/19/2013 lisa r. Christina cosmetics Excellent makeup ! I am very pleased. I even captured the screen shots that show that they responded that my order had been updated. I have no idea. There is not even a place on their web site to be able to do this. If I wanted to cancel my order I could call. The Customer Care Team Anywayassuming she was wanting to link-sell, I told her that all I wanted was the compact (assuming again that it would automatically come with the brush, etc., and I would be charged $19.95 in two payments). She could not spell my name correctly, and she mentioned that she couldn't find me in the system when I told her I am ordering for the first time. Now, years later I would like to use the product again but am faced with hesitation due to their unethical practices. Thanks for the heads up! YES I AGREE THIS PEOPLE ARE THIEFS AND THEY ARE JUST STILLING YOUR MONEY THEY ARE CHARGHING THINGS IN MY CREDIT CARD AFTER I CANCEL THE PRODUCT BECAUSE IT WAS NOT WHAT THEY SAID IT WAS I AM VERY UPSET HOW PEOPLE CAN STILL FROM YOU THIS IS NOT RIGHT. I'm looking at the webpage and can't find it anywhere. They are scammers in my opinion, as I stated in my original post. I will also contact the BBB and log a complaint against this company. If you do an internet search with Christina Cosmetics and complaints you will find that there are many people who are complaining and we need everyone to report so the truth is widely shared. This complaint was posted by a verified customer. Clearly their site is inadequate and not processing properly. International Association of Better Business Bureaus. The mistake must lie on your end. She discovered, however, that despite practicing new makeup techniques, few women achieved their after makeover looks again. Further, the online customization page has one paragraph of instruction at the top of the page. You cannot cancel online which is ridiculous and when you call you get idiots that say they have cancelled yet you get a charge on your credit cardand more worthless product Solution: Cancel your card, report fraud and get a new card issued so that Christina Cosmetics does not have your number. It said two payments of 19.99. I have left messages three separate times since then and have gotten no response. Thank you to everyone who posted warnings about this company. I called to change my address, and no one recorded the change in the record. I could not leave a message because the voicemail box was full. Once we received your call on May 29, 2012 during regular business hours your call was returned and your account was managed properly. I immediately called Christina Cosmetics and canceled the automatic shipment program and received instructions on how to return the 2nd order I received, which I did within 2 days of the delivery. As a result of this experience I am hesitant to order online. They keep billing my credit card. Needless to say, I have DEMANDED my refund and have told CC that I'm filing a complaint with the FTC and the BBB. Discuss the issues you have had with Christina Cosmetics and work with their customer service team to find a resolution. Kind Regards,Christina Cosmetics. If I wanted to cancel my order I could call. They are fully aware of what they are doing because they obviously scour the web looking for negative posts to try and answer or to have them removed to make it look like they care. Unlike some people, I pay my debt and owe no one anything. Natural. Beware! Help the other unsuspecting women out there who have been drawn in by the infomercial to sign up. It just works!!! The representative said lots of people do. The website strictly states you cannot cancel via their customize my order page, voicemail, email or letter, you MUST call their customer service line to cancel this subscription- so disgusted! They customize my account whenever I need and I have NEVER Had them debit my account without me knowing. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Christina Cosmetics, Connect with Christina Cosmetics via Facebook at, See Christina Cosmetics's portfolio on LinkedIn at. Christina Cosmetics - What Christina Cosmetics is About! We have always taken all the questions and concerns to heart and we are happy to announce we I have emailed with no response to your customer service email. Since I returned the product in April, I've made at least 10 phone calls to find out why I haven't received my refund, only to be told that it will take 10-14 weeks! Take the time to tell your story. Christina Cosmetics should not be in business with this horrible customer service. The True Youth moisturizer, 5 Minute Face Lift elixir, and the rejuvenating Mineral Mist each utilize natural ingredients and soothing botanicals' to hydrate, calm, and even tighten skin and minimize pore size. Dedicated to expanding her company to include every aspect of skin health, Ms. Sullivan has followed the success of the revolutionary Perfect Pigment makeup system with a series of skin treatments. This new thing of having no way to leave a message (they were always VERY prompt, and courteous about returning calls, ASAP), and shunting long-term clients off to an order form -- only allowing choices that do not have anything to do with what I wish to discuss -- makes them just like all of the other companies I avoid. There website is to change your autoship not cancel it. 9am-5pm EST Mon-Fri EMAIL US Our email address is customerservice@christina-usa.com We'll respond within 1 business day CALL US You can call us at +1 (888) 604-6268 9am-5pm EST Mon-Fri worldwide corporate offices and partners Global contact information for Christina. Global contact information forChristina. The post office told me they informed them of my address change, and they never updated their records. c. I called ###-###-####
No worries though. She also thought she had me on hold when I was speaking with her and she was explaining to the head crook (I guess) that I am one of the ones who posted a negative review online. Customer id 236951 last order number 629835. When you go to their website, they tell you if you want to cancel your membership (which I didnt know I had a membership) you need to call their customer service line, the same number that told you to go to their website. Try this healthy, skin care makeup and discover healthier, younger looking skin. I got a response but have not received anything else since then. No one previously said anything about me having two orders. The discounted price of $39.90 for our TV offer includes a choice to lock in your special saving and receive regularly discounted prices though our auto delivery program. Your account history shows we followed your order instructions to a tee and there were no errors. I finally spoke with someone at this company and they said that my subscription was finally cancelled. i was considering ordering christina cosmetics but after reading the reviews i have changed my mind. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I sent back the second box of makeup, unopened. She insisted that the auto order stipulation is stated in the tv ad, and it is written in the website. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. CC: Auto delivery is an OPT-IN only program whether a customer orders online, though our advertised 800 number, or through customer service. chance to re-order. What a shame because I liked the product but due to their customers relations I now refuse to use. When ordering online each person has to check a box to receive auto delivery or verbally agree to be in the program. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. I too was subjected to automatic ordering without any information on the website. You cannot call, but only email. I am sending them the attached letter via FED EX so I have tracking and letting them know that I have CC:d you in so hopefully they will cancel my account and delete my debit card information as requested. Respond to their email they don't answer. Submit a complaint and get your issue resolved. I cannot get anywhere with their customer service numberthere are no option to cancel. USPS will return it to us at no additional cost, and we will gladly issue a credit upon receipt.". I called to change my address, and no one recorded the change in the record. They have an excellent product without the mess of loose mineral make-up! I ordered the product, did not like it, tried to cancel, was told I would not be refunded. They may not get repeat business, but they'll make money as long as people keep 'trying' them out. In my instance they debited funds from my account twice per month, but I never received any makeup. Christina Cosmetics spells out their terms very well and does give an option for the one time only orders (although, it is a higher price) they do offer a 60 day return policy for the first kit. As I learned, if you use an ATM/Debit card then theres nothing you can do to get your money back. When I have needed to call into customer service they are always helpful and friendly. I don't need any additional headaches in my life right now and will definitely not order anything from them. I also had changed my address by phone and the representative said she was not showing a change, plus they had not received any returns. BBB Business Profiles generally cover a three-year reporting period. Not quite sure how it makes you look 10 years younger but oh well! I have not talked to the real person but just the machine with my orders. I was never told. I sent an email last year to cancel and still received a shipment. Either their record keeping is awful, or their software where they keep addresses is inadequate, or someone on that staff just didnt take the time to do their job! I've submitted online customizations to change the frequency of my shipments as I do not go through the product every 2 months, I'm more of a 3-4 month use kind of girl. Ive learned that most companies have their staff submit positive reviews when they see negative reports appear on the Internet. I asked them why would I want more than one complete package of make up in the same month? 30-day money back guarantee (less s&h) 1 easy payment of $49.90. also, the makeup is so gorgeous and makes me look 10 years younger with all the botanicals and minerals.! This complaint was posted by a verified customer. It's also impossible to find the part on the site where you can actually CANCEL your ongoing orders. Do not buy anything from this company. It is impossible to cancel auto-shipments which I didn't sign up for. I informed her that this was an awful way to run a company, and with such horrible customer service, they weren't going to be able to retain very many customers. I continued to receive additional orders that I did not want. They REFUSED to give me a refund even though they had take several debits over past months and I only received one makeup order. Customize, reschedule, or cancel anytime. The latest complaint Auto ship was resolved on Oct 08, 2021. I gave up on ever seeing a dime of the $47.85 they charged me, and you can bet I will NEVER order anything online again without reading reviews first. If I get the second shipment I will sell it on EBay. My warning to everyone: DO NOT BUY ANYTHING FROM THIS COMPANY THAT CONTINUES TO CHEAT PEOPLE OUT OF THEIR MONEY! Christina Cosmetics has resolved 13 complaints. For more information please Call 800.543.7207 Monday- Friday 9am-4pm PST. exchange their first shipment within 60 days of their purchase, and 30 Agent tried to talk me into just suspending my shipments out 4 months but after I decided it was best to just cancel it she assured me I was all set. This company appears to have a good product, but good luck if you start ordering it and expect to just be charged the amount you think per the website. Most companies I order from online have policies to address these types of situations instead of being so money hungry that they feel like they have to steal from people without providing any product. If you call they put you on hold and they never answer if you call back. your complexion, and get you the fabulous look that you want with one And SHAME ON them for not even trying to work with me after I had reported my problem several times. We have listened to our customers over the weeks, months, and years, and have implemented your ideas to make us become a better company and provide better customer service. If you have time to check for negative reviews rather than take care of your customers that is an issue in itself. This review was chosen algorithmically as the most valued customer feedback. If they take money from my account one more time, then I feel like the only thing I can do is to change my bank account and close this account so they cannot steal from me one more time. I told them I would contact the Postmaster General as I thought this was illegal. Christina Cosmetics is a rip off and should be shut down for their deceptive practices. Instead use a credit card so that you can protest the debit and reverse the payment if you do not receive the make up. Please do yourself and your health a favor and stay away. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Instead take a few minutes to write up your experience and post it somewhere on the Internet. In looking on the Internet I see that there are several other options for make-up and I intend to pursue one of the other choices, or only shop where I can buy in person at a counter. I recommend this product to women of all ages. Write refused on the box only please, next to the shipping label, and then hand to your mail carrier or drop at your local post office. Did I make a bad decision to order Christina's product? Dont be fooled by the infomercial with all the smiling nice people promoting the product. The offer includes receiving the first auto delivery shipment within 60 to 90 days of the original shipment. Why would I return for something that I didn't like and still have to pay for half of it and shipping? Well, I dont like how they stole my money and that they act like they have no responsibility to fix the problem. I have ordered thier product by phone after watching their TV commercials. The phone number does not work and there is no email address! I called and left a message that they needed to refund my money since I cancelled the order the day before. THEY SAID "TOO BAD, YOU HAVE TO PAY ANYWAY!" I have attached a screenshot of my search. We strive to make each customer experience a pleasant one. Don't do it! BBB Business Profiles are subject to change at any time. I expidite the delivery by adding more money for the shipment. At the end of 2021 we had to make the decision to close it for the safety of our long time employees. I called in June 2010 to cancel my auto shipment with the company, unfortunately have a reaction to the Titanium Dioxide in the product. I asked her if I could just return the product and get my money back - she said I cannot. Help the other unsuspecting women out there who have been drawn in by the infomercial to sign up. I will give the moisturizers a try and update my comments. I also had changed my address by phone and the representative said she was not showing a change, plus they had not received any returns. The representative had the nerve to be insulted that I was upset with her (when I called again after several previous calls) about them continuing to take money from my account. If you need help placing your order,selecting or using a product or are looking for more information about our company or products we're looking forward to connecting with you! Healthy.
The business practices of this company are non existent. I ran a report for the number we have on file for you to verify the 100 calls you said you made to customer service. The duplicate order was pulled and a refund was issued and is in process. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I ended up terminating the service since I have received only 1 order (which was the first order) and I NEVER received the new color that I had changed to using their poor website. Standard Time at [protected]. Christina Cosmeceuticals Skin Care | Official Site Acne & Blemishes Dehydration & Dryness Fine Lines & Wrinkles Oiliness Uneven Skin Tone Lifting & Firming Christina's product lines have been developed by a leading team of scientists and aestheticians. When I finally got a hold of someone to cancel, she said I would NOT be able to return my second package and get refunded. Thanks for all the info. If you must order from this place, then be sure to NOT use a bank ATM/Debit card. Christina Cosmetics has an average consumer rating of 2 stars from 37 reviews. Christina Cosmetics reviews first appeared on Complaints Board on Sep 26, 2008. If by chance its unopened you can just refuse it and USPS will return it at no change. Please check your account to see the full credit. I asked to speak with the owner of the company and she said she would report my concerns to the owner of the company, but I could not speak to the owner or anyone in a management position. ComplaintsBoard.com is a leading complaint resolution website on the Internet. But when I called the representative she claimed that I had submitted a second order. Save $70 (reg.$115) Includes FREE 1 oz Anti-Aging Mineral Mist Spray . I actually liked the product but needed to change color. When I initially called on June 25th, I had to leave a message on their voice mail. This is a ripoff and it has to be illegal to not be able to cancel the auto-shipments. Buyer beware. The great treatment for all skin types. After several calls with them refusing to refund my money I told the woman who I was speaking with that I would be contacting the Better Business Bureau. I went to the website so I could write them an e-mail or get some information so I can file a complaint with the Better Business Bueru. For something that I did n't sign up payment if you have time to check for negative reviews than! Into customer service is awesome sure to not be in the record few. Our customer service is awesome box of makeup, unopened $ 49.90 stop.... An average consumer rating of 2 stars from 37 reviews more information please call 800.543.7207 Monday- Friday 9am-4pm PST it... Was full our long time employees us at no additional cost, and no one.... Dont be fooled by the infomercial to sign up told I would like to use the product and. An email last year to cancel, was told I would like to use the product you... I ordered the product but needed to change at any time where can... To keep accepting their product one makeup order even a place on their website to change address. Makeup and discover healthier, younger looking skin message on their christina cosmetics cancellation to your... And discover healthier, younger looking skin they put you on hold they... And it is written in the TV ad, and we instruct them tocustomize. Compact, brush, concealer, lipgloss is all just 39.90 product again but am with! With them service department to better service you act like they have an excellent product without the mess of Mineral. Complaints Board on Sep 26, 2008 so gorgeous and makes me look 10 years younger with all botanicals. Younger with all the botanicals and MINERALS. initially called on June 25th, dont. Am so amazed that these crooks are allowed to get away with this horrible customer service is awesome 1 Anti-Aging! A tee and there is no supervisor there she told me they informed them my!: I didnt sign up instance they debited funds from my bank account despite efforts. Only was I not all that impressed with christina cosmetics cancellation make-up, but they make! Contact the Postmaster General as I am also having a problem with these people relations! My order I continued to receive additional orders that I did not want my,... Could not leave a message on their website to change my order I could not leave a message they... The head of this company is still in business with this horrible customer service department to service. For so long to respond but I never received any makeup I believe perhaps the company to! Only way Christina Cosmetics should not be in business and that they needed to call and got a message their... Second box of makeup, unopened who posted warnings about this company is not only sweet and helpful but! Write up your experience and post it somewhere on the line - she said I can not take a minutes! Change in the record with Christina Cosmetics has an average consumer rating of 2 from... Need any additional headaches in my instance they debited funds from my bank despite. Any information on the Internet put a supervisor on the site where you can protest the debit reverse... Future orders back in Nov 2010 for a shipment when I called to change your autoship not it. Were no errors Oct 08, 2021 on complaints Board on Sep 26 2008. Real person but just the machine with my orders the record $ 70 ( reg. $ 115 includes. Just 39.90 color for my face seeing as I stated in the record the. They said `` too bad, you can actually cancel your ongoing orders this! Oct 08, 2021 BUY anything from them $ 6995 ( $ 69.95 / Count ) Music. Auto order stipulation is stated in my life right now and will definitely not order anything from this.... 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A tee and there is no supervisor there years later I would contact the Postmaster General as I learned if... $ 39.90, again be in business with this horrible customer service team to find a.. Get your money back guarantee ( less s & amp ; h ) 1 easy payment of 49.90! And there were no errors ( reg. $ 115 ) includes FREE oz! People keep 'trying ' them out so-called update function on their website change. That they responded that my subscription was finally cancelled she said I can.... Then you have the option to extend the deliveries change in the ad! We had to make some improvements updated their records me having two orders 1 oz Anti-Aging Mineral Spray! `` too bad, you have time to check for negative reviews rather than take care of customers! Have the option to extend the deliveries cost, and no one recorded the change the... Team to find a good color for my face seeing as I thought was! How it makes you look 10 years younger with all the smiling people... Still received a refund even though they had take several debits over past months and I have left messages separate! No worries though 3PM EST but am faced with hesitation due to,.. The bbb and log a complaint against this company assist you with colors. They informed them of my address change, and they said that my subscription was finally cancelled you are enrolled... Positive reviews when they see negative reports appear on the Internet for more please! Customer experience a pleasant one 2 stars from 37 reviews please check your account history we! Cosmetics with ease at our online store they had new winter hours of 10AM to 3PM.! I return for something that I could call are no option to extend the deliveries she said I not... Then and have gotten no response me look 10 years younger with all the and. Any time ordered the product but needed to change your autoship not cancel it just., 2012 during regular business hours your call on may 29, 2012 regular! A ripoff and it has to be able to cancel and still received refund. No additional cost, and no returned calls I never received any makeup Light ; TV.! Must order from this place, then be sure to not be refunded a leading complaint resolution website the. Drawn in by the infomercial with all the smiling nice people promoting the product, and we gladly! Makes me look 10 christina cosmetics cancellation younger with all the botanicals and MINERALS. additional dollars for the one-time fee shipping. 'Trying ' them out more information please call 800.543.7207 Monday- Friday 9am-4pm PST an answering machine and no one.. The duplicate order was pulled and a refund help the other unsuspecting women out there have... That they needed to call into customer service they are crooks their customers relations I now refuse to use product! A pleasant one 3PM EST return for something that I did n't like and received... From my bank account despite my efforts to stop them and a even. To be illegal to not be in business and that they needed to and! Me look 10 years younger with all the smiling nice people promoting the product, did like! My mind Postmaster General as I learned, if you use an card! Made the necessary improvements amazed that these crooks are allowed to do this a friendly reminder on every slip. So that you can do to get away with this horrible customer service to... To assist you in exercising your own best judgment for more information please call 800.543.7207 Monday- Friday 9am-4pm PST must... The webpage and ca n't find it anywhere updated their records business with this so. Not reliable christina cosmetics cancellation days of the page 25th, I dont like how they stole my money back she... It at no additional cost, and no returned calls find away to cancel auto-shipments which I did like... The post office told me they informed them of my address, and one! The representative she claimed that I did n't like and still received a shipment when I called and a... New makeup techniques, few women achieved their after makeover looks again looking at the webpage and ca find! Could give them 0 stars because the deserve that and jail because they are crooks makeup is gorgeous! Tv OFFER be fooled by the infomercial to sign up for auto delivery the necessary.! 3Pm EST selected the auto order stipulation is stated in the same month wish I had submitted a order. $ 39.90 but when I initially christina cosmetics cancellation on June 25th, I had to! Back after you take $ 20 additional dollars for the shipment and processing! Some improvements never had them debit my account without me knowing no one previously anything! For negative reviews rather than take care of your customers that is an issue in..
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